Expert support for standout performance
Our Services
From revenue management to on-the-floor training, we bring focus and consistency to your operations. ICMI Managed is our full operational management service, while ICMI Select allows you to recruit specific services for targeted support.
Whether fully integrated or precisely deployed, our role is simple: to make your hotel work better.
Strategic and comprehensive
ICMI Managed
ICMI Managed, designed for those who seek expert, hands-on leadership and sustainable success for their properties.
We assume complete operational responsibility and understand that each property is unique. With ICMI managed you are not just getting a management company you are gaining a trusted partner who will drive performance while preserving the essence of your business.
With ICMI Managed, your hotel benefits from the combined power of ICMI’s reputation for luxury, operational expertise, and a commitment to delivering results. We’re here to guide your property through every stage from launch to legacy.
We bring vision, expertise, and leadership that will ensure your hotel’s success and preserve its unique identity for years to come.
Flexible and focused
ICMI Select
Expert support where you need it most – without the need for full operational management.
ICMI Select is built to deliver measurable impact across commercial, operational or marketing activities.
ICMI Select Available services
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Drive superior business performance with strategic health checks, competitor analysis, and optimised channel management.
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ICMI can take full control of all account management, ensuring strict compliance, precise accuracy, and maximum leverage through our unmatched purchasing power
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ICMI delivers end-to-end operational management from full-service oversight, bespoke project execution, targeted staff training or in-depth operational health checks ensuring your business is running at peak performance.
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The ICMI team will oversee your phone calls and reservation correspondence 364 days a year, ensuring consistent and reliable communication.
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Delivering 50 direct sales appointments monthly, comprehensive contact and sales reporting, expert management of sales inquiries, accompanied sales calls, strategically planned networking, and proactive sales consultants driving targets with key agents and clients to aggressively promote and expand business relationships.
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ICMI will assertively represent your property at all major domestic and international trade shows, securing your presence and driving impactful results.