Careers

Click on the links below to see the current careers at the individual hotels:

Careers at ICMI

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages. 

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group.  You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week.  You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel.  This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

 

ICMI Trainee Program

ICMI is currently looking for young, vibrant and ambitious young persons to join our training program. We pride ourselves on the highest level of service and attention to detail is paramount. Candidates should be of the highest professional calibre, able to organize and motivate themselves and those around them. They must be hard working and committed to a career in the hospitality industry. The role consists of working away from home. You would be expected to carry out placements of up to 6 months at various properties. This is an excellent opportunity to progress within the industry. This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience of a minimum of 12 months within a 4 or 5 star hotel at any level. Must be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated.  Overall a strong drive to create a career path for themselves in the industry.  Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

 

ICMI Reservations & Events Co Ordinator 

ICMI is currently looking for a Reservations & Events Co Ordinator to maximize hotel’s rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The job incumbent should work in line with company and hotel’s guidelines, business plans and service concepts. The successful candidate will have fluent English written and spoken. This is a full time post based in Edinburgh.

PROFESSIONAL TASKS, DUTIES AND RESPONSIBILITIES

  • Greets guests over the phone in a friendly, courteous manner, using the hotel and departmental greeting.
  • Records reservation information accurately.
  • Records requests for special accommodations and suites.
  • Maximises guest satisfaction by communicating customer specifications to hotel
  • Keeps Reservations Manager informed of new group bookings & Business Blocks and manage the final details of room only groups.
  • Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
  • To understand the rate structure and current promotions.
  • Handles all special requests appropriately.
  • Achieves maximum occupancy and average rate by utilising yield management as directed by the Revenue Manager
  • Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines

GUEST FOCUS

  • Surpasses guest satisfaction (internal or external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely.
  • Takes personal ownership in case complaints occur, to ensure that all guest issues are resolved.
    Promotes empowerment to solve guest issues quickly and effectively, by understanding the levels of authority within the department and familiarizing with procedures related to solving common guest complaints and concerns.
  • Creates a positive hotel image in every interaction.

Careers at Inverlochy Castle

Assistant Restaurant Manager

As the Assistant Restaurant Manager, you will help ensure in the smooth running of the food and beverage department.

You will often be the first point of contact for the restaurant and must provide a personalised dining experience; your job is to ensure that the entire dining experience is pleasant and positive. You will provide daily direction and guidance to your team to ensure the highest of dining experiences.

Your main function will be the operation and control of the restaurant, private dining room and Lounge areas. You will report to the Restaurant Manager.

An Assistant Restaurant Manager is a “people person" with great customer service skills.

You must be able to problem-solve quickly and in a professional and pleasant manner, have good communication skills and be an effective listener. You should be a highly organised and motivated person.

You will have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

You are responsible for making decisions along with the Restaurant Manager that directly affect the day-to-day operations of the above. In their absence you will be FULLY responsible for all decisions.

Full time position. Driver's licence is essential.

This is not a live in position but help with temporary accommodation is available if needed.

 

Sous Chef

Purpose: To act as Sous Chef, assisting the Head Chef in all aspects of planning, organising and communicating within all kitchen departments. To assist the Head Chef in building a motivated team by taking an active interest in their welfare, safety and development.

Responsible to: General Manager, Head chef, Chez Roux, Food and Beverage Manager

Responsible for: All chefs and porters

The Role:

Leading the team in the Head Chef's absence; the Sous Chef must be an inspirational leader, motivating and developing the team with their correct example and creating a culture of passion and enthusiasm for the preparation and service of food. The Sous chef will cultivate an excellent working partnership with the restaurant management team.

They must assist in providing food that not only exceeds our guest expectations in flavour, substance and presentation, but is also in line with agreed company & legal standards. This is in addition to ensuring that the food costs of the business are well managed. 

Key Responsibilities:

  • To work with the restaurant team to understand customer expectations, comments and to handle any complaints to satisfy the customer promptly
  • To consistently prepare and cook all food to the standards and dish specifications, and train the team to do the same
  • To be hands on and present during the busy service periods
  • To be a team player at all times and be prepared to be flexible in order to ensure that all operations are always as guest-focused, efficient and profitable as possible.
  • To ensure that the hotel’s Health & Safety Policy and Food Safety Management System are adhered to in the kitchen including all related paperwork checks & record keeping
  • To ensure the menu, daily specials and special menus are available, as appropriate
  • To ensure functions menus are managed effectively in conjunction with the manager in charge
  • To ensure that the kitchen team are fully prepared, stocked and set for service
  • To be responsible for the performance of the whole kitchen team and the delivery of quality food in the absence of the head chef
  • Be a role model for the team by actively displaying consistent cooking skills, a positive & proactive attitude and hygienic appearance at all times
  • To assist the Head Chef with recruitment, supervision, planning, training, coaching and developing of the kitchen team to meet the needs of the guest, the business and the company
  • To be responsible for the performance of the whole kitchen team and the delivery of quality food in the absence of the Head chef
  • Be a role model for the team by actively displaying consistent cooking skills, a positive & proactive attitude and hygienic appearance at all times
  • To carry out recruitment, supervision, planning, training, coaching and developing of the kitchen team to meet the needs of the guest, the business and the company
  • To actively be part of the kitchen management team, ensuring on-job training for the team 
  • Assist in the training and coaching of the floor team, especially in relation to food and kitchen matters, lead tastings and food training at shift briefings
  • To establish and maintain good front of house relations at all times.
  • To promote best practice within the kitchen & constantly look to improve processes & procedures
  • To assist the head chef responsibly and make follow-up checks to ensure the performance of the kitchen and kitchen team
  • To lead tastings and train all team members in food knowledge at every opportunity
  • To encourage team members to continually improve their performance – recognizing, praising and rewarding excellent performance in the team
  • To develop strong team relations by encouraging open communication between all members of the restaurant team both front and back of house
  • To spot talent and assist with succession planning for kitchen team & recruit the ‘correct’ people.
  • To ensure that kitchen team understands the correct preparation, cooking, presentation & service of food
  • In the head chefs absence; To carry out formal discussions with the team, provide updates & evidence for your Manager to support possible disciplinary processes
  • In the absence of the head chef, to attend, communicate effectively at & contribute to weekly management meetings and shift briefings every day
  • To work with the Head Chef and Chez Roux to collaborate and devise an inspiring and engaging ongoing training and development calendar for chefs
  • To take responsibility for your own career path and continuous self-improvement
 

Chef de Partie

This is a fantastic opportunity to work as a Chef De Partie in Scotland’s finest Luxury Hotel & Restaurant situated in a stunning location amongst the glens, lochs and mountains of the west coast of Scotland.

Inverlochy Castle is a small country house hotel with 17 bedrooms which is frequently referred to as one of the best in the world and also holds three AA Rosettes for its food and service within the restaurant. Come and join our team at Scotland’s finest Luxury Hotel & Restaurant.

The Chef de Partie must have previous experience in Michelin or AA Rosettes Restaurant. You will be actively involved with running sections in the kitchen, and will support the Executive Head Chef and Sous Chef with all aspects of the day to day kitchen operation. This position covers a mixture of straight and split shifts over a 5 day working week.

Basic Job Function

  • To take full responsibility for the running of a particular section in the kitchen

Duties & Responsibilities

  • To ensure that all stocks are kept under optimum conditions
  • To ensure that all mise en place is always freshly prepared and on time
  • To ensure that all dishes are being prepared to the correct recipe and to the correct quantity
  • To ensure that all dishes reach the hot plate or passe correctly garnished, the correct portion and size presented on the prescribed serving dish in the prescribed manner
  • To ensure that the section is being kept clean and tidy at all times
  • To ensure that junior cook or trainees receive the right training and optimum guidance
  • To ensure that any anticipated shortages are communicated promptly to the Executive Head Chef or Sous Chef
  • To ensure that all staff under his control are treated fairly and with courtesy
  • To deputise in the Sous Chef’s absence and take charge of the kitchen when directed to do so
  • To attend training courses and seminars as and when required
  • To strive to study management subjects in preparation for the future advancement

 
Careers at Greywalls

Staff Vacancies At Greywalls

Sous Chef

Place of Work: Greywalls Hotel and Chez Roux

Purpose: To act as Sous Chef of Greywalls; helping Head Chef in planning, organising and communicating within all kitchen departments. To build a motivated team of service staff by taking an active interest in their welfare, safety and development.

Responsible to: Head Chef

Responsible for: Junior Chefs and kitchen porters 

The Role:

The Sous Chef must be an inspirational leader, motivating and developing the team with their correct example and creating a culture of passion and enthusiasm for the preparation and service of food. The Sous Chef will cultivate an excellent working partnership with the restaurant management team and along with Head Chef. 

They must provide food that not only meets and exceeds our guest expectations in flavor, substance and presentation, but is also in line with agreed company & legal standards. This is in addition to ensuring that the food costs of the business are well managed. 

Key Responsibilities:

  • To assist Head Chef in working with the restaurant team to understand customer expectations, comments and to handle any complaints to satisfy the customer promptly
  • To consistently prepare and cook all food to the standards and dish specifications, and train the team to do the same
  • To be a team player at all times and be prepared to be flexible in order to ensure that all operations are always as guest-focused, efficient and profitable as possible.
  • To ensure that the hotel’s Health & Safety Policy and Food Safety Management System are adhered to in the kitchen including all related paperwork checks & record keeping
  • To ensure the kitchen is fully prepared, stocked and set for service at the correct times
  • To be responsible for the performance of the whole kitchen team and the delivery of quality food at all times
  • Be a role model for the team by actively displaying consistent cooking skills, a positive & proactive attitude and hygienic appearance at all times
  • To carry out recruitment, supervision, planning, training, coaching and developing of the kitchen team to meet the needs of the guest, the business and the company
  • To promote best practice within the kitchen & constantly look to improve processes & procedures
  • To delegate responsibly and make follow-up checks to ensure the performance of the kitchen and kitchen team when not personally present
  • To lead tastings and train all team members in food knowledge at every opportunity
  • To encourage team members to continually improve their performance – recognising, praising and rewarding excellent performance in the team
  • To ensure that your kitchen team understands the correct preparation, cooking, presentation & service of food 

 

Waiting Staff

Greywalls is a country house hotel and we work hard to achieve our high standards and attention to detail. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry is essential. We do ask that any applications should be in English please. We have live in accommodation available and staff meals are provided. A recent photograph in your CV would be greatly appreciated.

 

Full Time House Keepers

Starting as soon as possible

Kitchen Porter

Chef de Partie

 
Careers at Rocpool

Rocpool Reserve Hotel Inverness

Rocpool Reserve is a discreet boutique hotel, bar and restaurant offering 5 star luxury in the heart of Inverness. Located in the capital of the Highlands, Inverness, this beautifully renovated Georgian mansion house has stunning views over the River Ness and is only a few minutes walk from Inverness Castle and city centre.

Constantly working hard to deliver only the highest level of service, we'd expect any candidates to be able to do the same, whilst being someone that guests can communicate with. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within the Hotel/Restaurant industry is essential as well as any past roles within the service industry. We do ask that any applications should be in English please.

You can expect a share of the Hotel's gratuities and entered into the "Connoisseurs of Scotland" scheme, which allows you to stay at some of the top Scottish Hotels at a greatly reduced rate (after 6 months of continuous service).

 

Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Manage and complete all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Have a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

 

Waiting Staff

Applicants must have a good level of English both spoken and understanding.
Previous experience within hotel/restaurant industry is essential.
All applications must be in English.
A recent photograph along with your CV would be greatly appreciated.

Careers at Cromlix

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages.

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group. You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week. You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel. This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

Careers at Isle of Eriska Hotel & Spa

Duty Manager

Isle of Eriska is currently looking for an experienced/confident Duty Manager to join our management team. We pride ourselves on the highest level of service, and attention to detail is paramount. Isle of Eriska has a long standing reputation as Scotland's finest country house hotel with luxurious bedrooms. Candidates should be of the highest professional calibre, able to organise and motivate staff and not afraid of hard work i.e. leading by example. If you think you have what it takes to lead the prestigious team at Isle of Eriska then please contact us.

Live in accommodation is available. This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 1 year in a 5 star property at supervisory/management level) courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organise and plan ahead and have the ability to lead, multi-task, and make sound decisions in fast-paced environment.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

 

Head Housekeeper

Isle of Eriska is a luxury destination and day spa located on its very own Island.

We are recruiting for Head Housekeeper to take overall responsibility for ensuring consistently high standards of housekeeping are met throughout the Island and the delivery of a smooth operation within the department. They selected candidate will be responsible for the effective management of all housekeeping staff to ensure all housekeeping duties are completed in a timely manner and to a high quality, for the maximum satisfaction of Isle of Eriska’s guests. 

DUTIES AND RESPONSIBILITIES

  • Manage and take overall responsibility for an efficient and effective housekeeping and laundry operation within the Island.
  • Check and monitor the completion of all housekeeping shift duties to ensure the smooth running of the department and the Housekeeping operation overall.
  • Inspect accommodation and public areas cleaned by Housekeeping staff to ensure that exacting standards of hygiene and cleanliness are met and maintained at all times.
  • Ensure that all guest accommodation and public areas are maintained to the highest possible standard of cleanliness and presentation by the housekeeping team.
  • Deliver the highest standards of customer service at all times, setting an example for your team in this regard, and meet all guest interactions and requests with friendly efficiency, politeness and courtesy.
  • Deal with any issues quickly and efficiently to the satisfaction of guests.
  • Attend and actively participate in regular management meetings representing the housekeeping department, including weekly HOD meeting and daily operations meetings.
  • Monitor and control day to day expenditure within the housekeeping budget.
  • Deal with suppliers, negotiating arrangements with new suppliers where appropriate in consultation with the General Manager.
  • Maintain efficient stocks and stock control procedures to ensure cost effective use of products and related housekeeping resources, working to budget. Ensure stock takes of linen, robes and other housekeeping items are completed fully when required.
  • Take overall responsibility for housekeeping staff recruitment, inductions, training, appraisals and management, addressing issues as they arise in the moment and escalate issues as required, take advice from HR and implement formal procedures where necessary.
  • Ensure staffing levels are adequate to deliver to the needs of the business at all times and take action through recruitment if not.
  • Organise and ensure staff accommodation is kept clean to an appropriate standard.
  • Deal with annual leave requests from all members of the housekeeping team, authorising and declining requests as required.
  • Take overall responsibility for the completion of the rota and the communication of this to team members, ensuring the department is adequately staffed at all times, according to operational requirements.
  • Ensure that any areas of the resort or accommodation requiring maintenance are reported following the correct procedure and record any faults or damage to be repaired.
  • Take overall responsibility for ensuring compliance with health and safety regulations within housekeeping, maintaining accurate and up to date records and risk assessments for the department. Report any health and safety hazards immediately you become aware of them.
  • Communicate positively and maintain effective working relationships with all staff, colleagues and internal departments and work as a team in order to resolve issues efficiently.
  • Encourage and motivate the housekeeping team on a daily basis to complete all tasks to an exceptional quality.
  • Any other duties which may reasonably be required from time to time.

PERSON SPECIFICATION

  • The ideal candidate will have considerable demonstrable experience working as Head Housekeeper with a background in a busy hotel or organisation operating in the leisure or hospitality industry, displaying exacting standards.
  • Experience of supervising and leading a team of staff.

 

Spa Therapist

The Isle Of Eriska Spa is looking for motivated hard working therapists to join our small team.

Must be able to work well with others as well as on their own. Should be passionate about giving clients amazing treatments and have excellent communication skills. Looking for therapists with NVQ level 3 or equivalent, able to do: massage, facials, nails, waxing, scrubs, wraps & reflexology. Training in Espa or Ishga is ideal but not essential as training is provided.

Benefits include use of leisure facilities and meals on duty.

Salary £19,000 + Gratuities + 10% Commission on retail sales.

The position is live in with great accommodation at the discounted rate of £55 per week. The island is remote so ability to drive is ideal but not essential.

Careers at The Inch Hotel

Hotel Supervisor

The Inch Hotel is currently looking for an experienced/confident Supervisor to join our management team. We pride ourselves on a high level of friendly service and attention to detail. Candidates should have a professional calibre, be able to organise and motivate staff and not afraid of hard work i.e. leading by example. If you think you have what it takes to lead the team at the Inch Hotel then please contact us.

The ideal candidate for this position: Must have previous experience in a similar role and fit in well with a close-knit small team.

Applicants must have a good level of English both spoken and understanding.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK. Live in accommodation is available.

 

General Assistant

The employee must have a smart appearance and be enthusiastic and willing to diverge between all hotel departments. Duties will include covering the restaurant, bar, kitchen and housekeeping with the addition of general hotel tasks as required. You must be able to multitask within jobs and show a vast array of capabilities in order to cover all aspects of the hotel.

  • Excellent communication skills and being a team player is imperative.
  • To be flexible and willing to help other departments at busy times if required.
  • To comply with all Hotel policies and procedures to ensure that all-statutory regulations are observed.

Live-in accommodation available if required.

The Inch Hotel is always looking to meet nice people.

If you are looking for a career in hospitality, we might be what you are looking for. We are committed to the highest service standards, attention to detail and the knowledge that our customers are what makes our restaurant and hotel so successful. We sometimes have opportunities for dedicated professionals to join our highly motivated hotel and restaurant team both back and front of house.

Working at The Inch Hotel in Fort Augustus

In addition to an excellent career history, candidates must also possess energy, stamina, an ability to work under pressure and the desire to get it right, first time, every time. We are always keen to hear from individuals who wish to work with us, so please send your CV with a covering letter.

Call us on 01456 450900 for more information or please send us your CV via our online form »

Careers at Crossbasket Castle

Sous Chef

Main function:  Operation and control of the Kitchen Department in the absence of the Head Chef

Reports to:  Head Chef and in their absence the Hotel General Manager, in absence Assistant Manager or Duty Manager

Subordinates: Junior Sous, Breakfast chef, Chef de Partie, Commis Chef 

As a Sous Chef you will assist the Head Chef to ensure in the smooth running of the food offer in the hotel. To effectively manage the kitchen team to achieving the highest standard of food production especially in the Head Chef’s absence. To control and manage the food cost in line with the budget, source ingredients in accordance with the Company’s sourcing policy and control production and portions in line with agreed specifications.  The Sous Chef must be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. They must take the initiative, have self-discipline, effective communications skills, and the ability to organize and direct the work of others. 

You will assist the Head Chef in the below and be solely responsible for the below in their absence: 

Training:

  • Train and develop staff to maximise performance, aid retention and reduce turnover.
  • Accountable for the delivery of performance in line with Company procedures.
  • Lead and inspire individuals to develop a highly motivated, committed team.
  • Ensure team receive, understand & adhere to all company policies & procedures.
  • Co-ordinate workload of staff within the hotel including rotas etc
    • To ensure that the kitchen team comply with the policy on personal hygiene and uniform
    • Support all members of the team to reach their full potential and give them the opportunity to develop their career 

Finance:

  • Ensuring all relevant information is passed to the relevant person.
  • To help the General Manger work within the company set budgets while providing the standard of service required, including staff budget, equipment budget, stock costs.
  • Control all stocks within the hotel food operations and ensure stock takes are completed accurately and on time each week for accounting purposes.
  • Develop all aspects of sales within the hotel, implementing new initiatives to meet and exceed targets.
    • Ensure GP figures are to target.
    • Be responsible for all ordering and repairs within their department, obtaining quotes, receiving/querying/authorising all invoices and ensure the correct person receives these. 

Customer Service:

  • Develop product knowledge to ensure accurate delivery of service.
  • Monitor, analyse and provide feedback to the GM regarding complaints and all other customer feedback in order to identify trends and take pro-active actions.
  • Resolution of customer complaints within the food operation.
  • Ensure all Health and Safety procedures are implemented according to Company standards including food hygiene.

Supplier Management:

  • Carry out all supplier communication activity in line with company.
  • Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
  • Complete orders in line with company procedures to ensure correct stock levels are maintained.
  • Ensure best price being received along with best quality. 

Incident Management:

  • Manage all incidents in line with company procedures.
  • Ensure all staff is adequately trained
  • Anticipate potential problems/situations and act accordingly to create solutions.
  • React in line with company procedure to any unexpected situations.
  • Ensure department meets all legal requirements
    • To ensure cleaning rotas are operational throughout the food production and service areas.

 

Banqueting Staff

Flexible Hours, Part-time
Shifts predominantly on the weekends

Duties:

  • Greet all guests in a personable, warm and friendly way
  • Have thorough knowledge of items on the menu which may be an issue for those guests with food intolerance's and allergies and advise guests correctly
  • Use all opportunities to up sell beverages and food
  • Proactively respond to guests’ requests and requirements
  • Acknowledge guests’ complaints and report them immediately to the supervisor

We are looking for people who are naturally confident and enjoy interacting with guests, offering an engaging, warm and relaxed service style.

Requirements of the Catering Staff:

  • Have pride in your own personal presentation
  • Vibrant and professional personality.
  • A keen interest in Food and Beverage trends
  • The ability to be flexible especially when under pressure
  • Demonstrate a proven pro active approach to daily operations

 

Waiter/Waitress

Department: Front of House

Responsible To: Restaurant Manager/Assistant Restaurant Manager

Responsible For: Restaurant and Pantry

Overall Job Description: To ensure the total satisfaction of our guests, all food and beverage service is done to set standard and general cleanliness of all restaurants and back of house.

Main Responsibilities:

  • Hand over with the Manager to ensure you are fully briefed on what is happening in the hotel before ever service and ever shift change
  • Setting the dining rooms for each service according to the table plans provided
  • Clearing down and cleaning of all dining rooms after each service
  • Serving all guests to a set standard and following all procedures put in place by the management team
  • Keep front and back of house areas clean and tidy at all times
  • Ensure that a stores list is done daily and submitted to the kitchen
  • Pass guest's requests onto Duty Manager
  • Answer the telephones in the correct manner and ensure all details are correct
  • Learn and always use the guests' names
  • Be attentive to guests' requirements
  • Talk to guests in a polite and professional manner
  • Have ready information about local sights/places of interest, distances involved etc
  • Report any faulty or broken items to the Duty Manager and record all breakages
  • Turn off all lights and heating as required
  • Be observant and security conscious at all times
  • Ensure all doors are locked and secure
  • Ensure all cleaning and daily jobs listed are completed and signed for, this must be checked and signed by management before the end of shift
  • Learning of all menu items and informing guests when asked

The above list is the main duties you are responsible for; this list should be used as a guideline and not an exhaustive list of your duties.  Overall, you are there to support the Management Team with all aspects of the daily hotel operations and you are expected to ensure the smooth running and high standards of the hotel at all times.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

 

 

Important points to note before sending your CV

Previous Employment

References will only be taken up if we are looking to progress your application, following interview and/or offer of employment. If you are in employment one reference must be a senior member of that organisation. Other references should include either previous employers or educational institutions.

Please give details of ALL Full and Part time positions held over the last 5 years
Start with present/most recent employer.

Equal Opportunities

Cromlix is committed to equal opportunities and has a policy not to discriminate against employees or job applicants on the grounds of race, colour, age, ethnic or national origins, nationality, sex, disability, marital status or religious belief.

Declaration

Some or all of this information may be retained and by submitting your CV you hereby give consent to this data being used. You will understand that employment will be terminated without notice if references prove unsatisfactory or unobtainable, and that no monies will be paid in lieu of notice.

Owing to the fact that any offer of employment is fidelity bonding, you will understand that any false and misleading statement made by you on your CV will be sufficient grounds for termination of employment.