ICMI was founded over a decade ago by the senior management of Inverlochy Castle, Scotland’s most renowned small luxury hotel, to provide consulting and management services to the hotel and hospitality industries. ICMI is now managing some of the world’s top hotels.
The management team has the expertise, experience and structure to assist a small to medium size business to achieve profitability through sound management and robust innovative marketing.
New technology, which is designed to enhance customers experience, often creates more work for hotel managers reducing the time they spend directly liaising with customers. ICMI has been created to alleviate these pressures and give the hotel operators the ability to bolster their teams with some of the best minds in the industry. We are confident that we offer the most comprehensive support services available to the industry.